Shipping policy

Processing time
In-stock items such as glazes and supplies usually ship within 1–3 business days. Most of our 3D-printed tools are made to order in our workshop in Finland, which usually adds a couple of business days. During busy periods processing may take a little longer.

 

Shipping rates and delivery times
We ship from Laukaa, Finland, with Matkahuolto or PostNord. Delivery times below are counted from the day your order ships.
– Finland: Matkahuolto or PostNord pickup point 9.99 € – free on orders over 150 €. Delivery 1–4 business days.
– Sweden: PostNord pickup point 10.90 € – free on orders over 150 €. Delivery 3–8 business days.
– Other EU countries: pickup point 15.99 € (up to 2 kg) or 35 € (2–5 kg). Delivery 3–8 business days.
– United Kingdom: 39 €.
Some items (for example glass products) have their own shipping rate. The final shipping cost is always shown at checkout before you complete your order.

Packaging
All products are carefully packed to ensure they arrive in perfect condition. We use eco-conscious and recycled materials whenever possible.

Unclaimed parcels
If a parcel is not collected in time, the order has not been cancelled, and the carrier (Matkahuolto or PostNord) returns it to us, the customer is responsible for the extra costs: the carrier's return fee and the postage for re-sending the order. Not collecting a parcel does not in itself cancel the order. If you wish to cancel, please let us know in writing.

Refused delivery and cancellation
If you refuse a parcel, or leave it uncollected and notify us of cancellation within the 14-day withdrawal period, we treat it as a cancellation under our refund policy: we refund the products and the original standard delivery cost, and deduct the carrier's return fee from the refund.

Exception: custom items
Custom-made and personalized items are not covered by the right of withdrawal, and refusing or not collecting such a parcel does not entitle you to a refund.

Payments
Payments are processed securely by our payment providers, Shopify Payments and Montonio. The payment provider may appear as the recipient on your bank or card statement. For questions or complaints, please contact us first.